Refund policy

Returns, Exchanges & Refunds

Please take a moment to learn about how Loukiya pieces are made before requesting a return. The majority of our garments and jewellery are handcrafted in India by traditional artisans, so each piece is distinctive and may differ slightly from another. Every item goes through a quality and colour check before dispatch. Colours, fabrics, threads and embellishments may appear slightly different depending on your screen. Natural stones and pearls also vary naturally.

Damaged, Defective or Incorrect Items

Items purchased online are not returnable unless they arrive damaged, have a quality defect, or are incorrect. Returned items must have the Loukiya tag attached and be in their original condition.

How to Make a Return

1. Notify us within 7 days of receiving your order by email at contact@loukiya.com or WhatsApp at +44 7465 993347.
2. Email us a photo of the damaged or incorrect item along with your order number. The Loukiya team will review it and confirm whether the return is approved.
3. Once approved, please arrange delivery of the item to: Loukiya, 54 West Street, Dorking RH4 1BS, United Kingdom.
4. When we receive the item, we will send you a replacement or the correct item.
5. Return shipping costs are refunded only where this has been agreed in advance.

We are not liable for return parcels lost or damaged in transit, and we cannot accept returns that were not reported to us first.

Exchanges

We offer exchanges for colour mismatch, change of mind, or a different size. Please contact us within 7 days of receiving your order to arrange an exchange. Items must be unused and unworn, with the Loukiya tag attached.

Items We Cannot Return or Exchange

• Jewellery and Kanchipuram sarees, once shipped, unless there is a manufacturing issue
• Sale items
• Items that have been used or worn

When Refunds Are Given

• Parcels lost during delivery
• Items that are damaged or defective

Any agreed refund is made to the original payment method.

When Refunds Are Not Given

• An incorrect or out-of-date delivery address was provided. Address changes must be reported within 24 hours of ordering.
• The courier has failed to deliver after three attempts.
• The recipient has refused the parcel.
• The item has been used or worn.
• The item was purchased in a sale.
• Minor differences in colour or texture. All our items are handcrafted from quality fabrics and natural stones, so slight colour variation can occur.

Cancellations

To cancel an order, please contact us by email or WhatsApp within 24 hours of placing it. Orders cannot be cancelled once they have been dispatched.

Questions? Email contact@loukiya.com or WhatsApp +44 7465 993347.